Cabinet Duct

Frequently Asked Questions

What is DERK's minimum order quantity (MOQ)?

The MOQ is generally 1 unit for sample orders and around 10 units for custom-branded production. We are flexible for pilot projects and distributor agreements.

What certifications do DERK products hold?

Products comply with CE, RoHS and relevant international standards. Market-specific certifications such as UL, SAA or SASO can be arranged per project.

What is the standard warranty?

We provide a 12-24 month warranty depending on the product and market, with spare parts support available for many years after purchase.

What is the typical delivery time?

Standard products ship within 15-20 working days. Customized orders usually take 25-35 working days after confirmation.

Do you support OEM/ODM?

Yes. We offer full OEM/ODM support including branding, packaging, voltage and control customization, with engineering support from sample to mass production.

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